Buckhorn BBQ + Grill

Buckhorn BBQ + Grill is an upscale fast-casual chain with restaurants located throughout Northern California. The core pillars of the Buckhorn brand center around the team member and guest experience – they are committed to providing a friendly and team-oriented environment for their staff, and a high-quality product and superior service to their guests.

 

However, with a high volume of digital orders, the Buckhorn - Sacramento UV location's order pickup process of over-the-counter-handoff posed challenges for both their guests and team members. Guests picking up online orders needed to wait in line to retrieve their orders, creating a bottleneck and long lines for both dine-in and digital guests. With labor shortages, the staff was feeling the strain of managing long lines while juggling many different roles.

 

Many restaurants throughout the industry use pickup shelves to avoid some of the challenges related to over-the-counter-handoff, but they come with their own pain points. Order theft and pickup error are prevalent with pickup shelves and can really impact the bottom line. Additionally, shelving units often don't align with a restaurant's design aesthetic. With this in mind, it was clear to the Buckhorn team that pickup shelves weren't the solution they needed.

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This is when they turned to food lockers. Food lockers appealed to the Buckhorn team because they solved all of the pain points related to traditional pickup methods, such as over-the-counter-handoff and pickup shelves, while providing guests with a differentiated experience. When evaluating their options, Chekt was the best fit for Buckhorn for several reasons. The system's modularity meant that they could get exactly as many units as they needed, installed quickly and easily into their existing footprint with no construction required. The Buckhorn team was also drawn to Chekt's process-focused product features and solution-oriented approach to customer service.

 

Since implementing the Chekt solution, the Buckhorn - Sacramento UV location has improved both the staff and guest experience. They've been able to take some of the strain off of their team members, allowing them to have more focused roles. With digital orders now going through the Chekt system, they didn't need as many cashiers and were able to shift one cashier position to another role in the restaurant.

 

Both dine-in and takeout guests are also loving the benefits that Chekt brings. For dine-in guests, their time in line has decreased by nearly 40%. Takeout guests know exactly where to go to pick up their orders, and are in and out with ease.